Refund policy

All returns have to be authorised by Just Jigsaws. Upon contact you will be provided with a Returns Address. Please do not return any order without first contacting Just Jigsaws. Orders returned without authorisation or to an incorrect address will not be refunded. Returns must be sent within 30 days of arrival, refunds take up to 7 days of us receiving the parcel back to store and will go back to original payment method. 

No personalised puzzles to be returned. 

Faulty or Damaged Items

If your puzzle arrives faulty or damaged, please contact us as soon as possible by emailing justjigsaws@gmail.com.

Please include your order details and photographs showing the fault or damage so our team can assess the issue.

Once we have received this information, we will review the issue and contact you to discuss the next steps and an appropriate resolution.

This does not affect your statutory consumer rights.